Adding or updating an employee with the ‘Add Member’ button

Step 1: Log in to your company portal

Log in to your BHSF company portal using your email address and password.

Step 2: Open the Add Single Member tool

Go to “Update Membership” in the navigation bar and select “Add Single Member.”

Step 3: Have your policy details ready

Before you begin, make sure you have your:

• Employer Group Number
• Product Code
• Cover Level Code

If you’re unsure of these details, contact your Account Manager.

Step 4: Membership Update section

Select the appropriate Update Type:

• New Business: add a new employee
• Endorsement: update an existing employee’s details
• Cancellation: remove an employee

Next, enter your:

• Employer Group Number
• Effective Date, the date the change should take effect

Step 5: Complete the Policy Details section

Enter the required policy information:

• Product Code, for example HWP
• Cover Level, for example HWP L1
• Policy Type, such as Individual or Family
• Payroll ID

Step 6: Enter the employee’s details

Complete the employee information, including:

• Title
• First name
• Surname
• Date of birth

Step 7: Add the employee’s address and contact details

Use the address search or enter the address manually.

Then add the employee’s email address.

Step 8: Add partner or child details where applicable

If Family cover is selected, add the employee’s partner details where applicable.

You can also add children to both Family and Individual policies where applicable.

Step 9: Submit the update

Check the information you’ve entered and click “Submit.”

You’ll see an on-screen confirmation once the update has been submitted successfully.

Step 10: Need help?

Contact your Account Manager if you have any questions or experience any issues.